Shipping policy
This Shipping Policy explains how btchardware.shop processes, dispatches, tracks, and delivers orders.
By placing an order through btchardware.shop, customers acknowledge the shipping information described below, subject always to rights and remedies that cannot legally be excluded.
Free Standard Shipping on All Orders
btchardware.shop provides free standard shipping on all orders.
The standard shipping charge for eligible orders is $0.
Customers are not required to reach a minimum purchase value to qualify for standard free delivery unless a specific product offer expressly states otherwise.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
The 15–20 day timeframe is our normal estimated delivery period under ordinary operating conditions.
Delivery times are estimates rather than unconditional guarantees.
Actual delivery may vary because of destination, product availability, processing requirements, fulfilment location, carrier operations, public holidays, severe weather, peak shopping periods, transportation problems, border or customs procedures where applicable, government restrictions, or other circumstances outside our reasonable control.
Order Processing
Orders may undergo payment verification, fraud-prevention checks, stock confirmation, product preparation, packaging, shipping label generation, and transfer to the applicable carrier before dispatch.
Processing forms part of the overall order fulfilment process.
Certain orders may require additional processing where payment verification, inventory confirmation, security review, or other legitimate operational checks are necessary.
Order Confirmation
After an order is successfully submitted, customers should receive an order confirmation using the contact information provided during checkout.
Customers should review their order details carefully.
If an error is identified in the order information, customers should contact:
as soon as possible.
Shipping Confirmation and Tracking
Where shipment tracking is available, customers may receive tracking information after the order is dispatched.
A tracking number may take some time to become active after a shipping label has been created.
Tracking information is generally provided by the applicable carrier or logistics provider, and updates may occasionally be delayed.
Multiple Parcels
An order containing multiple products may occasionally be divided into more than one shipment.
This may occur where products are stored at different fulfilment facilities, require different packaging, are processed at different times, or use different logistics routes.
Customers will not be charged additional standard shipping fees solely because an order is divided into multiple parcels.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
The information provided should be sufficient for the applicable delivery provider to locate the destination.
Customers should carefully verify the recipient name, street address, locality, state or territory, postal code, and other relevant delivery details before submitting an order.
If an error is discovered after purchase, contact info@btchardware.shop immediately.
We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed after fulfilment has begun.
Delivery Delays
Although our normal estimated delivery timeframe is 15–20 days, occasional delays may occur.
Possible causes include carrier disruptions, severe weather, natural disasters, public holidays, unusually high parcel volumes, transportation interruptions, customs processing where relevant, government actions, incorrect delivery information, or other events outside our reasonable control.
Where a delay becomes significant, customers may contact us for assistance.
Nothing in this section limits remedies that may apply under Australian Consumer Law.
Orders That Have Not Arrived
If an order has not arrived within a reasonable period after the estimated delivery timeframe, customers should review any available tracking information and confirm that the shipping address provided was correct.
If the tracking information does not resolve the issue, contact:
Please provide the relevant order number so that we can investigate.
Lost Shipments
If an order appears to have been lost during transportation, we may investigate with the applicable carrier or fulfilment provider.
Where a parcel is confirmed lost or cannot reasonably be delivered, we will provide an appropriate remedy according to the circumstances and applicable law.
Damaged Deliveries
If a product arrives damaged, customers should contact info@btchardware.shop as soon as reasonably possible.
Where practical, customers should provide their order number, a description of the damage, and photographs of the affected product and packaging.
Customers should retain the damaged product and packaging until we have provided instructions where reasonably possible.
We will assess the circumstances and provide an appropriate solution.
Incorrect Items
If a customer receives a product that differs from the product ordered, they should contact us promptly.
Once the issue is confirmed, we will provide an appropriate remedy.
Customers will not be required to bear unreasonable costs to correct a fulfilment error made by us.
Missing Items
If a product appears to be missing from an order, customers should first review whether the order was divided into multiple parcels.
If the item is not part of another shipment, contact info@btchardware.shop.
We will investigate and provide an appropriate solution if the product is confirmed missing.
Delivery Showing as Completed
If carrier tracking indicates that a parcel has been delivered but the customer cannot locate it, the customer should check the nominated delivery location, safe-drop areas, building reception or mailroom, household members, carrier notices, and neighbouring locations where appropriate.
If the package remains missing, customers should contact us for assistance.
The circumstances will be reviewed and responsibility will be determined according to applicable law.
Refused Deliveries
Customers should not refuse delivery without a legitimate reason.
Where an order is refused and returned, the available refund or redelivery options will depend on the circumstances.
Any additional cost or deduction will only be applied where lawful and reasonable.
Unclaimed Parcels
Customers should respond to delivery or collection notifications from the carrier within the applicable timeframe.
If a parcel is returned because it remained unclaimed, customers should contact us to discuss available options.
International Fulfilment and Logistics
Some products may pass through international fulfilment or logistics networks before reaching Australia.
Where this occurs, the shipment may be subject to international transportation procedures, customs processes, or border handling.
These procedures may occasionally affect the estimated delivery time.
Taxes, Duties and Other Charges
Any applicable taxes, duties, or other mandatory charges will be handled according to the information presented during the transaction and applicable law.
We do not intend to impose undisclosed mandatory charges in a misleading manner.
Order Changes
If customers need to change an order, they should contact info@btchardware.shop as soon as possible.
We will make reasonable efforts to assist before fulfilment begins.
Once an order has entered fulfilment or been dispatched, product or delivery changes may no longer be technically possible.
Order Cancellations
Customers wishing to cancel an order should contact us promptly.
We will make reasonable efforts to cancel orders that have not yet entered fulfilment.
If the order has already been dispatched, customers may need to receive the goods and then follow our Return and Refund Policy.
Free Original Shipping and Return Shipping
Free standard shipping applies to the original eligible purchase.
It does not automatically mean that voluntary change-of-mind return shipping is free.
Customers are generally responsible for voluntary change-of-mind return shipping.
Where products are faulty, damaged on arrival, incorrectly supplied, or otherwise fail applicable consumer guarantees, reasonable return expenses will be handled in accordance with Australian Consumer Law.
Australian Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded.
If a significant shipping or delivery problem gives rise to a statutory remedy under applicable Australian law, that remedy will take priority over an inconsistent provision of this policy.
Changes to This Shipping Policy
We may update this Shipping Policy where our carriers, fulfilment procedures, delivery arrangements, ecommerce services, or applicable legal obligations change.
The current version will be published on btchardware.shop.
Contact Us
For shipping, delivery, tracking, damaged parcel, lost shipment, missing item, or delivery-address enquiries:
btchardware.shop
Email: info@btchardware.shop
Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days
- Choosing a selection results in a full page refresh.